1.The company is not responsible for the delay, loss, destruction or confiscation of items caused by force majeure, such as customs inspection, war, riots, bad weather, flight delays, crashes, typhoons, fires, floods, major traffic accidents and natural or man-made We are not responsible for any serious disasters, various circumstances beyond our control or confiscation caused by the shipper or you.
2. The company does not assume any liability for indirect losses or other non-subjective losses caused by delays or losses in the delivery of items.

3. The company is not responsible for any delays, errors or losses in the delivery of items due to the following reasons:
1) Due to the reasons of the shipper or you, such as wrong address, incomplete address, wrong phone number, etc.; the recipient's address has changed or the area cannot be delivered, etc.

2) Because the items entrusted by the shipper or you violate the relevant national policies and laws and regulations, such as flammable, explosive, polluting, corrosive, toxic powders, liquids and other dangerous goods.

3) Various losses caused by lack of declaration and improper packaging by the shipper or you.

4) Since the company's logistics service is based on the packaging of the goods when they are received, and is combined and sent out, if the goods themselves are not properly packaged, do not meet the requirements for safe transportation of items, or items with special substances (such as important items) , fragile items, etc.) shall be marked to the company. The shipper or you shall be responsible for any damage and resulting responsibilities.

5) In order to protect the rights and interests of customers, except for the inspection of transported items at the request of government departments and transportation departments or the company's regular random sampling surveys, the company's domestic logistics transfer station will not open the goods for members when signing for customers. Cargo packaging is subject to item quantity check or quality inspection. The company does not assume any liability for losses caused by the quantity of items, the nature of the items and their characteristics.

Lost items handling：
1.If a shipment is lost, please send an email to ph@shun-express.com for verification. If it is confirmed that the shipment is lost due to logistics and transportation issues, the compensation amount will be up to three times the shipping fee.

2. The coverage only covers Ling shun Express warehouse to the designated address.

3. Excludes delivery from suppliers to Ling shun Express Warehouse。

4. If the above situation is not the case, please send an email application to ph@shun-express.com. After review, the company will decide whether compensation is required. The upper limit of compensation is three times the freight and does not exceed the actual value of the goods.

5. Any claims must be reported by emailing the following information to our company's customer service email address ph@shun-express.com within 24 hours after receipt.

A、Lingshun Express receipt receipt

B、Screenshot/invoice of proof of purchase

C、your number

D、Lingshun Express Member Account

E、Photo of the outer packaging when signing for receipt (clear tracking number required)

6.In case of any dispute, the company will reserve the right to make the final decision.

Damage treatment

Customers are obliged to have good communication with sellers to ensure that the items being transported have inner and outer packaging or containers with sufficient durability, toughness, and thickness to prevent damage or damage caused by improper packaging during transportation. causing the shipment to be lost; its packaging should be equipped with a box or outer packaging with sufficient and appropriate protective materials, which should be integrated with the protective materials, buffering materials and contents of the goods; if there are multiple contents, the contents should be integrated with the outer packaging There should be no sound due to friction, collision, squeezing or shaking between the walls. The company will not make any compensation if the shipment is damaged during transportation due to inconsistent packaging or fragile items.

Logistics claim details
1. After it is determined that the claim case is established, it usually takes about 10 working days to complete the compensation.
2. All compensation amounts are settled in RMB.
3. All compensation amounts will be transferred to the Ling shun Express account, and transfers to other accounts will not be accepted for refund.

Freight payment
1. The final cost will be calculated after the goods arrive at the Shenzhen warehouse, which can be paid via WeChat/Philippine account transfer/Alibaba, etc.

2. If you want to choose cash on delivery, you need to pick up the goods from the warehouse in the Philippines. The freight collect fee is 5%.

3. If there is any dispute, Ling shun Express will reserve the right to make the final decision.

 Customer shipping address 
1. To protect customers, the logistics company will only deliver goods to the address on the order.
2. The address cannot be changed after the order is confirmed.

3、If the customer provides a work or residential address other than that of the person receiving the goods, the company will not be responsible if there are any problems when delivering the goods

4. The designated address for delivery is "Residential Area" and delivery is required downstairs. The delivery person will contact the recipient by phone - the delivery address is "Industrial and Commercial Area" and no contact arrangements are provided before delivery.

- If you need to contact us before delivery, customers can add a note in the last position of the delivery address when filling in the delivery address.